Refund policy
Effective Date: 2026-03-24
1. SCOPE AND INTENT
This Return and Refund Policy applies to all purchases made through RevitaEdge.
Return Window: 30 days
Refund Processing Time: 7 days
Return Shipping Costs: Covered by the customer unless the item is defective, damaged, or incorrect
Restocking Fee: A restocking fee of up to 25% may apply
RevitaEdge is owned and operated by JC Stores LLC
2. CONTACT INFORMATION
For returns, refunds, or order issues, please contact our support team:
Email: support@revitaedge.com
Phone: (844) 844-3273
RevitaEdge operates as an online-only store serving customers in the U.S. We do not maintain a physical retail location or showroom.
All orders are processed online and fulfilled through our manufacturing and logistics partners.
Hours: Monday to Friday, 9 AM – 5 PM MT
3. RETURN ELIGIBILITY
Customers in the United States may request a return within 30 days of receiving the product, subject to the conditions below.
3.1 CONDITIONS FOR RETURN
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Items must be unused and in original condition
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Items must be returned in original packaging with all accessories included
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Proof of purchase is required
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Returns must be completed within 30 days of delivery
4. RETURN PROCESS
4.1 INITIATING A RETURN
To initiate a return:
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Contact us at support@revitaedge.com within 30 days of delivery
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Include your order number and reason for return
4.2 RETURN AUTHORIZATION
All returns must be approved before being sent back.
Once approved, you will receive:
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Return instructions
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Shipping details (if applicable)
Unauthorized returns may not be accepted.
4.3 SHIPPING THE RETURN
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Returns must be shipped within 7 days of approval
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Use a trackable shipping method
5. RETURN SHIPPING & FEES
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Return shipping costs are the responsibility of the customer
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If the item is defective, damaged, or incorrect, return shipping will be covered by us
A restocking fee of up to 25% may apply to approved returns.
6. SPECIFIC RETURN CONDITIONS
6.1 CHANGE OF MIND RETURNS
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Must be requested within 30 days of delivery
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Items must meet all return conditions
Refunds:
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Issued to original payment method
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May include a restocking fee of up to 25%
6.2 DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
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Contact us within 48 hours of delivery
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Provide photos clearly showing the issue
We will offer:
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A replacement, or
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A full refund (including return shipping)
6.3 PRODUCT NOT RECEIVED
If your order does not arrive within the expected timeframe:
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Contact us at support@revitaedge.com
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We will investigate with the carrier
If confirmed lost:
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Replacement or full refund will be provided
7. NON-RETURNABLE ITEMS
The following items are non-returnable:
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Custom or made-to-order products
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Final sale or clearance items
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Gift cards or digital products
8. REFUNDS
8.1 APPROVAL
Refunds are issued after the returned item has been received and inspected.
You will be notified by email whether your refund is approved or rejected.
8.2 PROCESSING
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Refunds are issued to the original payment method
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Refunds are processed within 7 days after the returned item is received and inspected
9. EXCHANGES
We do not process direct exchanges.
If eligible:
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Return the item
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Place a new order
10. ORDER CANCELLATIONS
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Orders may be canceled for a full refund before shipment
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Once shipped, orders must follow the return process
11. LEGAL RIGHTS
This policy does not affect your rights under applicable U.S. consumer protection laws.
12. POLICY UPDATES
We reserve the right to update this policy at any time. Changes take effect upon posting.
13. CONTACT INFORMATION
RevitaEdge
RevitaEdge operates as an online-only store serving customers in the U.S. We do not maintain a physical retail location or showroom.
All orders are processed online and fulfilled through our manufacturing and logistics partners.
Email: support@revitaedge.com
Phone: (844) 844-3273
EIN: 41-5104121
By making a purchase, you agree to this Return and Refund Policy.